Researching Usability

UX2.0 Project Roadmap

Posted on: October 19, 2010

Last week during our regular project meetings we decided on a roadmap for the user research aspect for the last few months of the project (is it that time already?!). In the spirit of transparency I decided to publish my plan here. I’ll of course be blogging along the way, reporting findings and evaluating the work as I go. If you can point me to any existing research that I should include in my investigation, please feel free to leave a comment with a link at the end and thanks in advance!

Background

This research will examine the current use of Web 2.0 developments in digital libraries, their use scenarios and applications. The scope of the remaining research will be centred on services which diffuse the digital library through mobile technology. The aim of this mobile research is to identify areas that may be relevant to The University of Edinburgh (UoE) and evaluate a prototype mobile library service.

Project Aim

To enhance the user experience of digital libraries through technological developments centred on usability inspection and evaluation.

Project Objectives

  1. To undertake usability inspection and contemporary UX techniques research
  2. To enhance digital libraries with state-of-the-art technologies
  3. To evaluate user experience in specific contexts involving real user communities

Mobile Research Aims:

1. Review current mobile digital library landscape, how services are diffused using mobile platforms and what UoE can learn (Obj3)

Formative evaluation informed by existing mobile digital library services and usability studies of mobile library services will be undertaken. This will help to provide a clear picture of the mobile digital library landscape which will inform the project’s own development work. Existing mobile usability research[i] will also provide insights into existing user centred design processes which can be adapted for this project.

Output: Blog series reviewing the trends in mobile digital library services, highlighting successful services and identifying what UoE can learn from other projects. In addition, a list of existing mobile digital library resources will be created as a resource for others.

2. Review good UX practices for mobile applications & websites as well as usability evaluation techniques (Obj1)

As mobile usability is a relatively new subject to the project, research will be conducted on usability practices for mobile design and development.  In addition, mobile evaluation methodologies will be identified and incorporated into the prototype evaluation (Obj2).

Output: Blog post which highlights good mobile UX resources and describes the evaluation technique which will be applied to the project.

3. Investigate what users want from a mobile library service (Obj3)

Continuing on from the Mobile Services survey conducted by Information Services (IS) in March 2010[ii], a subsequent survey will be conducted with UoE students which will focus on mobile library services. The findings will provide insight into the types of services users would find useful and this will hopefully influence the direction of development. The research will also help to support the ongoing mobile services development by IS as it will provide additional data which can be benchmarked against their previous survey.

The quantitative data gathered from the survey will be supplemented with a focus group with those likely to be using the service (end users) and those helping to provide the service (staff, developers, librarians). The findings will not only help to qualify the findings from the survey but also provide a broad perspective of how a digital library service should be shaped by including all stakeholders.

Output: Survey report detailing findings and outcomes from first focus group with stakeholders.

4. Evaluate the usability of the prototype mobile library service (Obj1)

The usability of the higher fidelity prototype will be evaluated with representative users. These one-on-one sessions will take place with a small number of users (6-12) and will be conducted using a simulator, a smart phone or the user’s own mobile handset. Qualitative date will be captured and reported. The objective of this usability study is to ensure the success of the prototype and provide a use case for digital library services at the University of Edinburgh and beyond.

Output: Summary of findings from focus group and detailed usability test report.


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